Appointments & Cancellations At Therapeutic Health Associates
We offer flexible, patient-centered scheduling for in-person and virtual visits
Our scheduling & cancellation Policy
We value your time and understand that life can be unpredictable. Our scheduling and cancellation policies are designed to make care consistent and accessible for everyone. Clear communication helps us protect the time set aside for you while keeping openings available for others who may need support.
We offer both in-person and virtual appointments for patients located in Maryland. Appointments can be scheduled with our staff after your intake paperwork is complete.
Scheduling Your Appointment
Your first appointment is a 90-minute comprehensive evaluation for adults. During this visit, we review your history, current concerns, and goals for care. Follow-up visits are typically 30 minutes, with 60‑minute appointments available by request.
Appointments with Courtney are available Tuesday through Friday. We recommend scheduling follow‑ups in advance to secure your preferred time.
If you are a returning patient, you can request appointments directly through the Patient Portal. For new patients, please complete the New Patient Inquiry Form before scheduling.
Please note, if it has been more than 3 years since your last visit, you will be treated as a new patient and required to schedule and pay for a new patient appointmen
Rescheduling Or Cancelling
If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. This allows us to offer your appointment time to another patient.
- Cancellations made with less than 24 hours’ notice and missed appointments will be billed at $100 no-show/late-cancellation fee for a follow-up and $200 no-show/late-cancellation fee for a missed new appointment.
- This policy applies to both in-person and virtual visits.
- Frequent last-minute cancellations or missed sessions may affect our ability to continue seeing you and could result in termination from the practice.
We understand that emergencies happen. If a genuine emergency prevents you from attending, please reach out as soon as possible so we can discuss next steps.
Late Arrivals
We do our best to honor your full appointment time. However, if you arrive late, we’ll do our best to accommodate the full session however there may be times when the session will still need to end at the originally scheduled time to avoid impacting the next patient. Full session fees apply for shortened visits.
Communication & Office Hours
Our office hours are Monday through Friday from 9:00 AM to 5:00 PM. We are closed on weekends and major holidays.
Calls/voicemails, text messages and emails received after hours will be returned the next business day. Monday-Friday emails and voice messages will be checked throughout the day by our administrative staff and answered within 24-48 hours.
Emergencies
If you experience a medical or psychiatric emergency, please call 911 or go to your nearest emergency department.
Anne Arundel Crisis Warm Line: 410-768-5522
Suicide & Crisis Lifeline: 988
The Crisis Text Line: Text HOME to 741741, a trained counselor will respond
Virtual Appointments
We offer secure telehealth appointments for patients located in Maryland. For virtual visits, please ensure you have a private space, stable internet connection, and working video and audio before your session begins.
If technical issues arise, contact our office immediately. We’ll help you reconnect or reschedule as needed.
Why We Have These Policies
Your appointment time is reserved just for you. Consistent attendance helps build therapeutic momentum and ensures reliable care. Our policies help us maintain fairness, availability, and the quality of service that every patient deserves.
Ready to Schedule?
We’re here to make getting started as easy as possible. Whether you’re new to the practice or returning for follow-up care, we’ll help you find a time that fits your schedule.
Contact us to schedule your next appointment. In-person and virtual sessions available in Maryland.
Appointments & Cancellations FAQs:
How long are appointments?
Your first appointment is a 90-minute comprehensive evaluation for adults. During this visit, we review your history, current concerns, and goals for care. Follow-up visits are typically 30 minutes, with 60‑minute appointments available by request.
How can I schedule or cancel my appointment?
You can call, email, text, or use the patient portal. Please provide at least 24 hours’ notice for cancellations.
What if I miss my appointment?
Missed appointments will be billed at $100 no-show/late-cancellation fee for a follow-up and $200 no-show/late-cancellation fee for a missed new appointment. We review emergencies individually.
Can I switch between in-person and virtual visits?
Yes. Let us know your preference when scheduling, and we’ll confirm availability.
What if my internet fails during a telehealth visit?
If technical issues occur, contact us right away. We’ll try to reconnect or reschedule.
Do you send reminders?
Yes, email or text reminders are sent before your appointment. Please verify your contact information is current.
Ready To Take The Next Step?
Whether you’re struggling with mood, anxiety, burnout, hormonal changes, ADHD symptoms, or simply not feeling like yourself, we’re here to help.