Medication Refills At Therapeutic Health Associates
Our refill policies ensure safe, timely, and coordinated care for all patients.
Medication Management & Refill Policy
Medication management is an important part of your care. Our refill policies are designed to ensure safety, accuracy, and consistent communication between you, your provider, and your pharmacy.
We handle all refill requests during business hours. Refill requests received after hours or on weekends may take up to two business days to respond.
How To Request A Refill
- During Appointments: Most refills are provided during scheduled follow-up visits to ensure that medication is working safely and effectively.
- Between Appointments: If you need a refill before your next scheduled visit, please submit a request through the Patient Portal or contact us directly and we’ll be happy to help you. Please allow two full business days for processing.
- By Phone, Email or Text through the Patient Portal: Refill requests by voicemail or email should include your full name, date of birth, medication name, dosage, and preferred pharmacy.
To prevent lapses in your medication, we recommend scheduling follow-up appointments before your prescription runs out.
Controlled Substances & Safety
For controlled medications, additional safety measures apply:
- Controlled medications cannot be refilled early or replaced if lost or stolen.
- You must be seen regularly to continue receiving these prescriptions.
- All controlled substance prescriptions are submitted electronically to your pharmacy.
These policies comply with Maryland law and help ensure your medication use remains safe and effective.
Refill Timing & Charges
- Please submit refill requests 48 business hours before you need them.
- Requests submitted on Fridays may not be processed until Monday or Tuesday.
- Unscheduled refill requests outside of visits may incur a small administrative fee, as outlined in our Financial Agreement.
We cannot guarantee same-day refills, so please plan ahead to avoid interruptions in treatment.
After-Hours Requests
We do not process refill requests outside regular business hours. If you are out of medication and it is not an emergency, please wait until the next business day to contact us.
If you experience an urgent issue related to medication side effects, contact your pharmacy, urgent care, or emergency department as appropriate.
Pharmacy Coordination
We work closely with your preferred pharmacy to keep your prescriptions accurate and timely. To help avoid delays, especially with medications that may require prior authorization, please make sure we always have your current prescription insurance information on file. Please do not request a refill through your pharmacy.
If your insurance changes, or if you switch pharmacies, let us know through the patient portal or at your next appointment. Up-to-date information helps prevent interruptions in your medication and allows us to address prior authorization requests as quickly as possible.
Why These Policies Matter
Medication management requires precision and communication. These policies help protect your safety, prevent errors, and ensure we have adequate time to review your history and adjust your care when necessary.
Your well-being is our priority, and we want you to feel confident that your prescriptions are handled carefully and professionally
Medication Refills At Therapeutic Health Associates FAQs:
How soon should I request a refill?
Please submit your refill request at least two business days before you need it.
Can I get an emergency refill?
We do not provide emergency refills outside office hours. For urgent situations, contact your pharmacy or local urgent care.
Can my pharmacy request refills directly?
We prefer you contact us directly for refills rather than have your pharmacy reach out.
What if my medication is a controlled substance?
Controlled medications require regular appointments and cannot be refilled early.
Is there a fee for refill requests between visits?
Yes, a small administrative fee may apply for unscheduled refill requests.
What if I’m out of medication and can’t get an appointment soon?
Contact our office immediately through the portal or by phone so we can review your situation and determine next steps.
Do you send refills automatically?
No. Refills are reviewed and approved individually to ensure medications remain appropriate and effective.
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